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I completely understand what your saying I also purchased a sidearm from them and it didn't work when I took it home. I brought it back to them to fix and they told me it was my mag. So they switched my old 1 for a new 1 and said I was good. Again I took it home with no success. I brought it back Again complaining it wasn't the mag. They insisted that it was my mag again played with the mag for ten mins then sent me on my way. I then went home and tried my gun only to see it break on the first shot. It was not the mag but the GBB nozzle sheared in 2. I decided not to go back to them seeing how the didn't know what was wrong with my gun. The 2 times that I brought my gun in I told them it didn't hold air/gas I knew it wasn't the mag but the gun. It is also suppose to be full auto and had never shot full auto. So I fixed it myself and it worked great but now I can't even use semi auto because the trigger is dead lol it just stopped working no lag no problem signs just died. Heroes buys used guns from people and sells them as new plus they don't give warranties with there guns why is that? Don't say cause in Canada the Manufacturer warranty is not valid bullshit. In closing Don't buy a sidearm from heroes cause there out to make money. There are others who have been duped by them so try to get people to go buy from better stores like airsoft depot or Toronto airsoft
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