Quote:
Originally Posted by kullwarrior
Brad , I'm not surprise they drag their heels on their warranty, you bit the hand that feed you on this -No offence but if you take a step back. How would your CS be towards someone who critisize you to no end?
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What do you think would go farther for customer support:
1) Give a vocal customer service
2) Don't give them service
FCC has said absolutely nothing since the emails I have received and posted above. Absolutely nothing. Their eastern Canadian retailer has been ordered by them not to respond here.
At this point, the ball is in their court. It always has been. Do you think my voice on this matter will diminish of they don't give me fair and honest service? Would that be better for them.
I can promise you right now that FCC lost at least $50,000 in sales in Canada based on my words these last few months. And this is just the people who have contacted me, who knows how many more are out there. Do you think the best course of action for them is to ignore me?
You think I am vocal now.