True I wont know about bad customer service because I guess you can say the stores are kidna bias in a way. They tend to serve people they know well better than strangers who just walk in their store. however you can't not buy stuff from any of the places because well its just cheaper
, tbh customer services isn't a really big deal since all I do is grab stuff from the shelves and pay at the counter.
If you are a noobie and asking questions of what to buy then i guess yeah. But I've never had bad customer service from 80 percent of the stores I go to since i know the employees and Owners quite well, For example UN company which is my go to place to get most of my guns tuned when I'm in HK