It was my first transaction with them (albeit not a complete one, read on) and I felt I had to tell the community how great their service was.
I placed an order yesterday, everything went smoothly. I then realized I had made a mistake and the parts I ordered were not compatible. In desperation, I emailed them to see if I could get a refund for my purchase. Without a single second of hesitation, they accepted. In fact, I received an email about 10 minutes after my first enquiry and I think its worth sharing int with you guys so here it goes :
Hi Hugo,
We have refund you $xx.xx USD to your paypal account
xxxxxxxxx@hotmail.com.
Please have a check of it.
So sorry our cooperation on this purchase is not successful.
Hope we could have cooperation next time.
Have a nice weekend.
Sincerely yours,
Trina, Customer Support
So, all in all, they are great and I will do business with them in the future.